Introducing Obzervr Frontline - our next-gen mobile app

For over a decade, Obzervr’s Capture App has been the trusted companion for maintenance and field teams across mining and heavy industry as part of the Obzervr Digital Work Management solution. It has helped organisations digitise work, improve data capture, and streamline operations. But as technology and operational demands evolve, so must the tools that power them.

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Today, we're proud to announce the official launch of Frontline, our next-generation mobile app that will replace our long-standing Capture App.

Built on a modern technology platform, Frontline delivers the speed, usability, and innovation that mining and heavy industry organisations need to thrive in an increasingly competitive and digital world. This technology evolution is about empowering frontline workers, supervisors, and asset managers with tools that make their jobs easier, safer, and more efficient - while laying the foundations for Obzervr to deliver more advanced capabilities such as AI integrations and new connectivity options.

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More than just a new mobile app

This launch is not just about new technology or features - it’s about preparing for the future and establishing the tech foundations needed to deliver the advanced capabilities organisations and their asset management teams increasingly need to solve the daily challenges of maintaining critical assets and help achieve organisational production targets.

Built on next-generation technology, Frontline is designed to evolve with your organisation as it moves through its own digital transformation journey.

We’ve listened to our customers, analysed workflows, and tested extensively - including live in the field, to ensure Frontline delivers measurable improvements in work efficiency, usability, and functionality.

Most importantly, for existing users of our Capture App, Frontline will feel very familiar and the transition to our new app is easy and low risk - download, sync and starting working without disruption.

Frontline at a glance...

Frontline launches with the same core functionality as our Capture App but with a cleaner, more streamlined interface, faster navigation options and the following new features and enhancements:

‍Improved performance:

- Faster syncing with back office systems such as your ERP and CMMS
- A leaner app for reduced device requirements in memory and storage
- More responsive to in-app actions, uploads and clicks

New features and enhancements:

- Quick Access Home Page with search bar, customisable shortcuts and recent work
- Streamlined 'Break-in' or New Work Creation process while in the field
- Highly visible Sync Status showing in-progress, successful or failed sync status
- Intuitive and streamlined Work Order navigation including collapsible sections, progress tracking and dynamic field filtering
- Advanced work order annotations, comments, and upload functionality for photos, signatures and videos
- Video with audio upload capability for rich, contextual data capture
- Hyperlink access to web-based reference materials

Streamlined and intuitive user experience‍

- Dark/light mode to adapt to conditions and improve readability
- Infinite scrolling for faster data loading
- Quick access calendar selections, date and time stamps
- Dynamic character count indicators to improve data capture
- Easier tenant and user switching without re-authentication means improved device sharing across sites and teams

Why we're releasing a new mobile app

As a technology solution partner, we're committed to ensuring our Digital Work Management Solutions remain robust, reliable and ready for the future by proactively managing the complex ecosystems our tools operate in, and continually improving the capabilities, functionality and integrations they offer.

With the release of Frontline as our next-gen app, our Capture App will reach end of support on 31 July 2026. From this date Capture will no longer receive upgrades or releases. For existing customers of Obzervr, our Customer Success team will work with you to transition your teams to Frontline before this date to ensure continuity of service, functionality, security and device compatibility of the Obzervr Digital Work Management platform.

An easy and low risk upgrade for existing customer

For existing Obzervr customers, transitioning your teams to Frontline is essential, however it is easy, low risk and fully supported by our Customer Success team through Hypercare, Rollout Plan Resources and Online User Training Modules.

For end users:

• Frontline is designed to be similar to Capture with the same core functionality but with the addition of a number of first release improvements to speed up how users navigate and complete work on the App.
• Once the Frontline App is downloaded to the device, and the first data sync completed, asset maintenance teams can start work without delay.
• Importantly - Frontline and Capture can run concurrently to allow team members to adjust to Frontline in their own time with minimal disruption to their work.

FOR ORGANISATIONS:

• Transitioning to Frontline incurs no additional cost or changes to your licensing.
• Upgrading is a simple replacement the mobile app component of Obzervr only.
• Importantly, this upgrade will not impact other areas of the Obzervr Digital Work Management Platform, your back office systems or integrations.
• Obzervr's Customer Success team will provide the resources, training materials and information you need to ensure a successful roll out.

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If you are an existing customer or end user of Obzervr and would like more information about our Frontline App and the rollout plan for your organisation, please contact your Obzervr Account Manager or reach out to our Customer Success team via the Obzervr Help Centre.

Keen to see Frontline for yourself?

If you are not a current Obzervr customer, book a 30min demonstration with our team to see Frontline in action. During this session you will see how it eliminates paperwork and admin burden to free technicians to focus on the higher value work of maintaining critical operational assets.