September 26, 2016

Field Service Management – It’s about the USERS!

You’ve decided to build your own App for Field Service Management despite why this may be a BAD idea. You wanted better workforce management for out-of-sight workers and think your great ideas will gain you kudos amongst your colleagues. It’s all about ‘me’ right? Wrong! When it comes to building […]
September 20, 2016

Gaining Strategic Focus on Field Service Management

Workforce Management is gaining greater attention amongst CEOs and CIOs. Why? Simply, if you can optimise how your staff conducts their work then these efficiencies will result in better financial performance. This also includes remote, out-of-sight, mobile workers. Here Field Service Management offers opportunities for driving operational efficiencies. However, many […]
September 12, 2016

AGL’s $300m on digital but is it ‘transformation’?

“It is about delivering an industry-leading digital experience to drive value for our customers and ultimately change the quality of their relationship with AGL,” spoke Andy Vesey, CEO of AGL on his company’s digital transformation. “We are now in a period where customer expectations are being set broadly in a […]
September 5, 2016

Saving Time and Money through Automation

Automation [aw-tuh-mey-shuh noun]:  the technique, method, or system of operating or controlling a process by highly automatic means, as by electronic devices, reducing human intervention to a minimum – Technology is allowing organisations to automate a lot of the routine but critical field data collection needs to satisfy Asset […]