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Some clients contact us to discuss the issues they are having in their day to day, or how their operating model just isn’t working to its full potential. Others are worried that their scheduling and maintenance could be roadblocking them from meeting their KPI’s. Some of our clients we have made initial contact with because we have mutual partners or clients, or we know they could really benefit from our platform. Regardless of how the initial engagement is made, our sales team will start with a meeting, followed by a demo and meeting regarding the prospects of better safety and production.
A lot of our clients contact us with very specific pilot’s they want to run before rolling Obzervr out to their entire fleet of businesses. It might be a water management pilot or a small departmental pilot, it could be a pilot on one site before rolling out to their other assets. Some of our larger ASX listed clients take 3-6 months to just get their contracts in place, with an addition 3-6 months in talks with Obzervr on a project delivery schedule etc. Whilst some smaller clients have their pilot completed within 90 days. We have worked with clients who have thousands of employees, clients who have WOM contracts, pits that have a contract workforce and companies that have a much smaller workforce. We also work with a lot of remote workforces, from Antarctica to the Pilbara, up to tiny French Canadian speaking sites in Canada and over to remote mines in Africa. We work with Blue chip companies and emerging companies. We don’t have a preference, we alter our platform to suit each and every client.
Once the contact is initiated, Obzervr has a meeting to learn about the problem the client wants Obzervr to solve. We follow this with a demo and then, if the client is ready, our team structures a solution and delivers the project framework plan in another meeting. There would certainly be additional meetings between times depending on the pilot and size of the project. After this, the client will sign on and we will start the process of building a digital strategy, with this comes numerous meetings with various people within the business. Obzervr will often look outside the client’s business and take relevant learnings from our other projects in order to come up with a strategic plan to integrate and optimize their particular value chain. Further, we have adopted the agile methodology, providing our clients with iterations throughout the project instead of delivering the completed project all at once.
Once the forms are built, select personnel will get the chance to use the forms to work out what works and what doesn’t, these people usually become what Obzervr like to call “Obzervr champions”. After using the Obzervr platform for a period, the client generally gets 3 opportunities to change the way the forms look, work, and feel- these meetings are called UAT (User Acceptance Training) and usually includes a cross section of the workforce so that everyone feels included and apart of the change management process.
Once the UAT process is complete, our engineers start testing the dashboards and forms to ensure our integration is seamless and that the forms do their job to collect the best data and analytics from the field. This process is rigorous, and the testing extends across several people within the Obzervr business. From here, we head into the “go live” period where the Obzervr team comes to your site or workplace to ensure that the first week of Obzervr is seamless, that the integration between your other EPR’s and Obzervr is working the way it should be, and that your end users are trained to get the most out of Obzervr.
Whilst this is just a guide to how engagement and projects work within Obzervr, we are more than willing to discuss how your project could be framed up to suit your business. Contact us today [email protected]
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